Vail’s frontline employees have persevered through the most difficult of times to provide guests with a positive experience this winter. There was Vicky, the restaurant employee, who went above and beyond to make a family feel welcome by showing an interest in the games the young boys were playing while their pizza was being prepared. Or Cindy, the bus driver, who brightens everyone’s morning with her friendly greeting and infectious smile. These are among the 60-plus examples submitted for recognition through the PrimaService award, a component of the PrimaVail guest service training initiative sponsored by the Town of Vail and Vail Chamber & Business Association.
PrimaVail, the all-inclusive, guest service training initiative introduced last season by the Town of Vail in cooperation with Vail Mountain and the Vail Chamber & Business Association (VCBA), is returning for the 2020-2021 winter season in varying formats to comply with public health protocols. The program is offered at no cost to employees, managers and owners of Vail businesses with various sessions taking place throughout the ski and snowboard season to elevate the guest experience and recognize employee contributions. Registration for the first block of PrimaVail sessions, which begin Nov. 19, is taking place now at primavail.com.
The Town of Vail is proud to announce that Police Chief Dwight Henninger has been sworn-in to the Executive Board of the International Association of Chiefs of Police in the role of first vice president during a virtual ceremony Oct. 23. Henninger will become president in September 2021.
Vail Public Safety Communications Center Dispatcher Fernando Almanza has been selected as one of the International Association of Chiefs of Police prestigious “40 under 40” awards. The award will be presented to Almanza during the IACP’s virtual international conference in October.
On July 4, Ron Braden, 54, the former Information Technology director for the Town of Vail, was arrested and charged with multiple crimes including violations of the Colorado Organized Crime Control Act, embezzlement of public property, theft, official misconduct, forgery and assault on a peace officer. These charges resulted from an 18-month investigation in conjunction with the Federal Bureau of Investigation.
Limited public access to the Vail Municipal building, Vail Public Library and other town offices and facilities will be available beginning Monday, June 1 as part of a phased plan to provide restricted in-person services to customers and guests. The transition will require members of the public and employees to wear face coverings and adhere to social distancing as well as occupancy requirements when conducting business in the buildings.
In anticipation of a new public health order from Eagle County that will become effective in the coming days, the Town of Vail is preparing for the next phase of sustainable social distancing that will incrementally return a number of municipal services following a shut-down caused by the COVID-19 pandemic. In an update to the Town Council Tuesday, an overview of existing and upcoming services was provided by Town Manager Scott Robson.
Vail Town Manager Scott Robson briefs the Vail Town Council and the community on the town's measured approach in preparing for the next phase of sustainable social distancing.
The Town of Vail has taken immediate measures to implement the Standing Public Health Order Related to Events, Bars and Restaurants issued by Eagle County Department of Health & Environment and recommendations from the Colorado Department of Public Health and Environment to slow the spread of the COVID-19 virus in our community. Frequently Asked Questions page. We have adjusted our protocols to emphasize social distancing practices in our day-to-day municipal operations and have canceled public gatherings according to the standing order. We ask that you conduct business with the Town of Vail via phone and/or online services. Look for Vail Transit to return operations Monday, May 5. This information will be updated as new announcements are made.
On this episode of the Vail 8150 Podcast, Vail Mayor Dave Chapin discusses the Town of Vail's response to the COVID-19 pandemic, Vail Council Member Travis Coggin has details on Vail's Community Relief Fund and Kelly Liken updates recent happenings at the Community Food Market.
There’s still time to take part in the Town of Vail community survey which will help the town gather critical information in its response to the COVID-19 virus, among other topics. New questions have been added to learn what the town can do to support the community during the COVID-19 public health crisis. The survey also includes questions used to evaluate municipal service levels and to identify community priorities. Residents, property owners, business owners, employees and others impacted by the town are encouraged to participate. The survey is available in two formats: online at www.vailcommunitysurvey.org/open or in a paper format that can be mailed upon request by calling 970-479-2115 or emailing email@example.com. However, if you received a postcard invitation to take part, please use the login address and passcode on the card to help ensure the survey is statistically valid.
A message of hope and resiliency from the Vail Town Council during these unprecedented times.
The Town of Vail has added an online COVID-19 resource directory to its vailgov.com website to assist with community questions on Public Health Orders, local resources and other information. With the health, safety and well-being of the community the number-one priority of the town, information provided on www.vailgov.com/COVID-19 is intended to be a clearinghouse of resources to help community members access the latest information available. To access official updates from Eagle County Public Health & Environment, please continue to use www.ECEmergency.org. In addition, follow One Valley Voice on Facebook for timely, bilingual updates from Eagle County.
UPDATE: Mayor Chapin is almost fully recovered and would like to thank everyone for reaching out to him with your heartfelt words of encouragement and support. He asks that you join him in turning your attention toward helping our community members who are most in need. He says we face many challenges going forward, but he is confident that our community will persevere. “I have full confidence that our fellow councilors and management team at the Town of Vail will lead the way for our citizens to conquer this crisis as one united group. Now, let’s get to work!” – Mayor Dave Chapin In his interest to convey the urgent need to heed the warnings from trusted public health officials, Vail Mayor Dave Chapin has announced that he has tested positive for the COVID-19 virus and is in isolation. Read more here.
UPDATE: Here is the link to the March 10 State of the Town address featuring overviews by Vail Mayor Dave Chapin and Vail Town Manager Scott Robson as well as a tribute to Vail Trailblazer Award recipient Josef Staufer by Council Member Brian Stockmar: https://www.highfivemedia.org/show/community-meeting-2020.